At Qualexe EdTech, we strive to provide our customers with the best online assessment services. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to the terms of this policy.
A. Subscription and Payment
Third-Party Payment Gateway:
- Qualexe EdTech uses a third-party payment gateway to collect subscription charges and fees, including applicable taxes. By making a payment, you agree to abide by the rules and policies of the third-party payment gateway service provider.
Subscription Services:
- Our subscription services are billed on a recurring basis as specified during the subscription process. Payment is required in advance for each billing cycle.
B. Refund Eligibility
Subscription Cancellations:
- You may cancel your subscription at any time. To be eligible for a refund, you must cancel your subscription within the first 3 days of the initial purchase. Refunds will not be issued for cancellations made after this period. During this period, you must not use any of the service / feature of the portal.
Non-Refundable Services:
- Charges for Pay-per-use services, are non-refundable.
Technical Issues:
- If you experience technical issues that prevent you from accessing our services, please contact our support team. Refunds for technical issues will be considered on a case-by-case basis.
C. Refund Process
Requesting a Refund:
- To request a refund, please contact our customer support team within stipulated time at iiop@qualexe.com with your account details and the reason for your refund request. We will review your request and respond within 7 business days. Refund request with valid justification only will be considered.
Refund Approval:
- If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please note that it may take additional time for the refund to be reflected in your account, depending on the policies of your payment provider.
D. Exceptions and Special Cases
Promotional Offers:
- Refunds will not be issued for services purchased at a discounted rate during promotional offers, unless otherwise stated in the promotion's terms and conditions.
Policy Violations:
- Refunds will not be issued if you are found to be in violation of our Terms and Conditions or engaging in prohibited activities as outlined in our policies.
E. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our portal and updating the effective date. Your continued use of our services after such changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Refund Policy or your refund request, please contact us at:
Phone: +91 - 9173187349
Email: iiop@qualexe.com
Thank you for choosing Qualexe EdTech. We are committed to providing you with a satisfactory online assessment experience and appreciate your understanding of our refund policy.
